Delivery & Returns Policy

Last updated: November 30, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

DELIVERY POLICY

General

1. All deliveries are ONLY within the entire Malaysia (East & West Malaysia).

2. NO P.O. Box or International addresses.

3. Street names and postcode must be correct and accurate to ensure delivery can be smooth.

4. If you are not at home to receive your purchased order, please contact the courier service within a stipulated timeframe for next deliveries or pick up.

5. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.

6. We only use standard packaging materials for all orders.

7. We send out each order to one delivery address within Malaysia.

Delivery Timeline

1. Order confirmation and closing time is before 5pm from Monday to Friday (except public holidays and considered the next business working day where applicable).

2. Confirmed orders will be processed within the next three (3) working days, excluding Saturday, Sunday & public holidays.

3. Delivery time for orders to arrive (after processing and packing) is as follows:

• West Malaysia: 2 - 3 working days
• East Malaysia: 4 - 5 working days

**subject to courier service’s changes**

4. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.

5. We are not responsible for wrong or undeliverable addresses.

Do you deliver during weekends and holidays?

Our courier partners are unable to deliver during weekends or public holidays.

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

Can i self collect at your store?

Store pick up is not available.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Lifestyle RIG MY
Attn: Returns
RMA #
Block 6-0-5, Bukit oug condominium
Jalan 3a/155
kuala lumpur, 58200 58200
Malaysia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, No fees will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) Working days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

We will normally only refund in the event the goods:
● Are of unacceptable quality (eg. due to a manufacturing defect)
● Do not match the description by which they were sold
● Are received in a damaged state
● Are supplied in the incorrect quantity

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]